Freight forwarding is the abbreviation of freight forwarding agent, which refers to the business entrusted by others to provide them with transportation procedures, pick-up, dispatch, and freight services.

Freight forwarders, some are middlemen who do not own ships or planes, or shipping companies and airlines. The responsibility of freight forwarders is to transport the goods entrusted by the consignor from one place to another through the designated transportation route. A company that acts as an agent for transportation companies (sea, land, and air) to collect, transport, and collect goods.

In the international freight market, the freight forwarding industry is between the cargo owner and the carrier. It accepts the consignment of the cargo owner, and handles chartering, booking, stowage, making relevant documents, customs declaration, inspection, insurance, container transportation, unpacking, Issuance of bills of lading, settlement of freight and miscellaneous charges, and even presentation of documents for negotiation and settlement of foreign exchange.

Ocean freight operation generally refers to the operation of ocean freight in freight forwarding companies. The main counterparts of the work are also called customer service operations, and the process is divided into import and export operations. Taking containerized export goods as an example, the process is roughly as follows: consignment acceptance—booking space—box making—customs declaration and packing—shipping—unloading—notification to pick up the goods—customs clearance—order exchange—pick up the goods

Shipping operations generally refer to the personnel in the freight forwarding company who inquire and book space with the shipping company or the operators in the shipping company.

Taking the freight forwarding company as an example, the shipping operation process is roughly as follows: Inquiry with the shipping company—booking space (booking)—the shipping company issues the booking order (S/O)—the owner takes the S/O to pick up the container for loading—customs declaration— Bill of lading replenishment—document—payment—taking bill of lading

The operation process of large freight forwarding companies will be subdivided, and each operation has a dedicated person, while small freight forwarding companies pack the above business by one person. Some large manufacturers also have shipping and shipping operations.